If you’d like to return an item from your order, you must contact us within 14 days of receiving the item to organise either an exchange/refund via email: kimkastudio@gmail.com

To be eligible for a return, your item must be in its new, unworn state with its original tags and packaging within 14 days from the date of receipt (for orders placed online) or the date of purchase where an item was purchased in our store.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you regarding the approval or rejection of your refund. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 working days. 

Please note that a refund is calculated after a 5% cancellation fee and the shipping cost deduction (35 NIS).

To return your product, send your items to:
5 Jerusalem street Haifa ISRAEL 3313211

Regrettably, returns shipping costs will not be refunded (although some exceptions do apply) unless your item is faulty whereby the original shipping cost and the returns postage will be refunded. If you receive a refund, the cost of return shipping will be deducted from your refund where an exchange has taken place.

Until your item has arrived with us, we do not take responsibility for the shipping of this item and therefore suggest you consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please allow 7-10 business days for your refund to be processed. If you haven’t received a refund within that time, first check your bank account again. Then contact your credit card company, it may take some time before your refund to appear on your account.

Finally we advise you to contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at kimkastudio@gmail.com.

If you need to exchange an item, send us an email at kimkastudio@gmail.com and send your item to:  5 Jerusalem street Haifa IL 3313211  

Unfortunately we do not offer refunds on any Gift Cards purchased.

For both Returns & Exchanges we offer our quick pick-up service from your address at 35 NIS only. You only need to print a code we send you and place it on your parcel! 

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